Healthcare

A route planned on a digital map. 3D illustration.

9 Questions You Need to Ask About Your New Shuttle Route

By Mark Williams   |   4 min. read As discussed in 7 Tips for Sourcing Hospital Shuttle Buses, a well-developed shuttle service can address a number of healthcare campus hitches. Some shuttle services move employees and volunteers from remote parking lots to hospital grounds, increasing on-site parking capacity for patients and visitors. Others help …

9 Questions You Need to Ask About Your New Shuttle Route Read More »

A visibly irritated man driving in a parking lot.

7 Tips for Sourcing Hospital Shuttle Buses

By Mark Williams   |   3.5 min. read Why Introduce a Shuttle Service To Your Hospital? Well-developed shuttle services can address a number of healthcare campus hitches. Some move employees and volunteers from remote parking lots to hospital grounds, increasing on-site parking capacity for patients and visitors. Others help improve patient and visitor accessibility …

7 Tips for Sourcing Hospital Shuttle Buses Read More »

A transit bus that can connect passengers to on-campus care and external transit hubs. Illustration.

A Beginner’s Guide to Healthcare Transportation Demand Management

By Spencer Sechler 1. What Is Transportation Demand Management (TDM)? Transportation demand management (sometimes referred to as comprehensive transportation management or traffic demand management) is a collection of community-based strategies that encourage a shift away from single-occupant vehicle (SOV) usage to other, more sustainable methods of transportation. Commonly, TDM encourages the use of public transportation, …

A Beginner’s Guide to Healthcare Transportation Demand Management Read More »

A child's drawing of a car journey on a sunny day. Illustration.

Big Ideas for Little Patients: Building Compassion at the Curb

A Whole New World In March 2018, The Walt Disney Company announced a global commitment of more than $100M to reinvent the patient experience (PX) in children’s hospitals. The investment includes the development of Disney-themed treatment and patient rooms, in-room entertainment, and Disney Institute customer-experience training for clinical staff. For us, as a service provider …

Big Ideas for Little Patients: Building Compassion at the Curb Read More »

Applying The Patient-Centered Value System To Parking

This article is an adapted from an Impark HEALTH white paper. To pre-order a free PDF copy, please fill out the form at the bottom of this page. The Patient-Centered Value System and the Parking Lot Many healthcare leaders are understandably gravitating toward the Patient-Centered Value System (PCVS) as their operational playbook of choice. PCVS …

Applying The Patient-Centered Value System To Parking Read More »

A suited businessman standing atop a tall, wooden ladder to reach for a star. Illustration.

Make Healthcare’s Middlemen Work Harder

Top Health Industry Issues of 2018 PwC’s healthcare industry analysis identifies pharmacy benefit managers and wholesalers as subjects of intense scrutiny in the eyes of healthcare leaders, placing pressure on them to prove their place in the healthcare supply chain. The Top Health Industry Issues of 2018 report attributes the heightened criticism to amplified public …

Make Healthcare’s Middlemen Work Harder Read More »

A businessman in a cape flying like Superman towards impressively high patient satisfaction scores. Illustration.

5 Resolutions for Improving Patient Satisfaction in 2018

We may be trudging toward the end of January, but in our book it’s still the season to make meaningful 2018 business resolutions! Here are some practical, actionable resolutions for improving patient satisfaction in 2018. 1. Look for inspiration beyond industry boundaries “Patients don’t stop being consumers — customers — when they put on a …

5 Resolutions for Improving Patient Satisfaction in 2018 Read More »

A hand giving a thumbs up and a hand giving a thumbs down.

Is Your Facility Making a Bad First Impression?

The Science of First Impressions It takes just seven seconds for us to make a first impression comprising 11 critical assumptions, according to Dr. Michael Solomon’s work at NYU’s Graduate School of Business. Within those fleeting moments, we make instinctive judgments about a person, object, or scene, including their credibility, trustworthiness, sophistication, desirability, and more. …

Is Your Facility Making a Bad First Impression? Read More »

A consultant showing a businessman where his signature is required on a contract.

Should You Outsource Your Hospital’s Parking Operation?

Healthcare facility leaders sometimes shy away from the idea of outsourced parking operations. It’s good to be cautious — hospitals, as traditionally under-parked facilities, have piqued the interest of out-of-industry firms who lack practical experience and even theoretical know-how. However, partner with the right provider, and the rewards are vast. The ISO reports that outsourcing …

Should You Outsource Your Hospital’s Parking Operation? Read More »

Scroll to Top