Tag

Healthcare
This article is an adapted from an Impark HEALTH white paper. To pre-order a free PDF copy, please fill out the form at the bottom of this page. The Patient-Centered Value System and the Parking Lot Many healthcare leaders are understandably gravitating toward the Patient-Centered Value System (PCVS) as their operational playbook of choice. PCVS...
Continue Reading
A suited businessman standing atop a tall, wooden ladder to reach for a star. Illustration.
Top Health Industry Issues of 2018 PwC’s healthcare industry analysis identifies pharmacy benefit managers and wholesalers as subjects of intense scrutiny in the eyes of healthcare leaders, placing pressure on them to prove their place in the healthcare supply chain. The Top Health Industry Issues of 2018 report attributes the heightened criticism to amplified public...
Continue Reading
A businessman in a cape flying like Superman towards impressively high patient satisfaction scores. Illustration.
We may be trudging toward the end of January, but in our book it’s still the season to make meaningful 2018 business resolutions! Here are some practical, actionable resolutions for improving patient satisfaction in 2018. 1. Look for inspiration beyond industry boundaries “Patients don’t stop being consumers — customers — when they put on a...
Continue Reading
A hand giving a thumbs up and a hand giving a thumbs down.
The Science of First Impressions It takes just seven seconds for us to make a first impression comprising 11 critical assumptions, according to Dr. Michael Solomon’s work at NYU’s Graduate School of Business. Within those fleeting moments, we make instinctive judgments about a person, object, or scene, including their credibility, trustworthiness, sophistication, desirability, and more....
Continue Reading
A consultant showing a businessman where his signature is required on a contract.
Healthcare facility leaders sometimes shy away from the idea of outsourced parking operations. It’s good to be cautious — hospitals, as traditionally under-parked facilities, have piqued the interest of out-of-industry firms who lack practical experience and even theoretical know-how. However, partner with the right provider, and the rewards are vast. The ISO reports that outsourcing...
Continue Reading
Five cell phone users connecting effortlessly using social media. Illustration.
Hospital Parking Hospital parking combines the inherent stress of finding a regular parking space with the gripping anxiety of health concerns. This combination can result in a melting pot of frayed nerves threatening to boil over at the slightest provocation. Under these circumstances, the potential damage to the patient experience from even minor inefficiencies can...
Continue Reading
A clean and welcoming Impark HEALTH shuttle bus parked outside of a medical building.
To charge or not to charge? That is the question facing healthcare leaders as they work to balance budgets while delivering industry-leading clinical care. Paid hospital parking is a topic of populist debate that continues to polarize opinion. However, the issue is not as clear cut as it may superficially seem, and free parking is...
Continue Reading
A model of a high-rise hospital placed on a smartphone screen. 3D illustration.
Healthcare facilities are living, breathing buildings in a permanent state of flux. As they absorb and react to the needs of their clientele, they transform into a jigsaw of new and old — each wing, zone, and floor different from the last. The necessary fluidity of healthcare campuses makes wayfinding systems tricky to implement and...
Continue Reading
A parking stall reserved for people with disabilities.
When you think of accessible parking, what do you see? You’re likely envisioning something like the image above: extra-wide spaces that prominently display the international accessibility icon, with a wheelchair-friendly, sloped curb nearby. But in 2018, maybe it’s time to expand our understanding of what makes parking “accessible.” How, for example, do traditional handicap parking...
Continue Reading
A doctor placing his hand on the shoulder of a smiling older man.
In a consumerist age fueled by robotic automation, the Internet of Things (IoT), and disruptive apps, the tipping point for consumer loyalty remains the same as it ever was — customer service. Customer service has traditionally been a muted priority for healthcare providers, with patient care quite rightly taking precedence. But as quality of experience...
Continue Reading
1 2 3