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A transit bus that can connect passengers to on-campus care and external transit hubs. Illustration.

A Beginner’s Guide to Healthcare Transportation Demand Management

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By Spencer Sechler 1. What Is Transportation Demand Management (TDM)? Transportation demand management (sometimes referred to as comprehensive transportation management or traffic demand management) is a collection of community-based strategies that encourage a shift away from single-occupant vehicle (SOV) usage to other, more sustainable methods of transportation. Commonly, TDM encourages the use of public transportation, […]

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A child's drawing of a car journey on a sunny day. Illustration.

Big Ideas for Little Patients: Building Compassion at the Curb

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A Whole New World In March 2018, The Walt Disney Company announced a global commitment of more than $100M to reinvent the patient experience (PX) in children’s hospitals. The investment includes the development of Disney-themed treatment and patient rooms, in-room entertainment, and Disney Institute customer-experience training for clinical staff. For us, as a service provider

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Michael Giles presenting at the Building Lasting Change 2018 conference in Toronto.

Building Lasting Change in the Parking Industry

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Yesterday, I had the pleasure of speaking at the Building Lasting Change 2018 conference in Toronto, hosted by the Canada Green Building Council (CaGBC). Together with Paul Wessel of the U.S. Green Building Council (USGBC) and Maryluz Velasco of CaGBC, I paneled High-Performance, Sustainable Parking Comes of Age: Parksmart Certification Across the Globe. Key Takeaways

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A woman navigating a ridehailing app on her smartphone. Illustration.

Ridesharing Companies in Healthcare: What You Need to Know

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In the last 12 months, multiple app-based ridesharing companies have announced plans to enter the healthcare industry by offering patient transportation programs. The move comes at a time where hospitals are increasingly challenged with expanding their service offerings while maintaining their primary focus on clinical care. Healthcare Ridesharing – What Does it Mean? An Estimate

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Applying The Patient-Centered Value System To Parking

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This article is an adapted from an Impark HEALTH white paper. To pre-order a free PDF copy, please fill out the form at the bottom of this page. The Patient-Centered Value System and the Parking Lot Many healthcare leaders are understandably gravitating toward the Patient-Centered Value System (PCVS) as their operational playbook of choice. PCVS

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Bumper-to-bumper traffic at a freeway interchange. Illustration.

Carmageddon: A Stadium And Arena Parking Extravaganza!

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106,000 customers, 8,300 cars, 260 employees, 22 lots, 3 stadiums, three cities, one day. The Challenge On May 17, 2017, three stadiums in the San Francisco Bay Area simultaneously held a series of major events. AT&T Park, Avaya Stadium, and Levi’s® Stadium squeezed a number of music, sports, and community events into only 11 hours

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