Municipal Parking Operations
We partner with you to maximize returns on your parking assets.
Your City's Perfect Match
Your municipality operations may include any combination of parking lots, garages, on-street and off-street parking — all of which may have different operating methodologies, equipment, staffing, and enforcement requirements. At Impark, we know municipal parking systems demand a knowledgeable operator with a wealth of diverse experience.
Impark, as a part of the Reimagined Parking, is the largest operator of municipal parking systems in the United States and maintains parking management contracts with numerous cities across North America. With comprehensive patrol and enforcement capabilities, a team of technology experts to manage facility automation and equipment upgrades, and strong customer service support, Impark has the resources to deliver the returns city governments need to support their communities and constituents.
We Do More
Impark and its subsidiaries focus on building strong client and customer relationships to ensure maximum responsiveness and optimize returns on your parking assets. Our corporate structure is designed to provide high levels of support to our municipal clients and frontline staff, allowing us to be highly adaptable and deliver more than our competitors.
Parking Management Case Studies
Discover what Impark can do for your facility with the following case studies.
Find out how we helped the San Francisco Municipal Transportation Authority (SFMTA) reduce vehicle break-ins by 83% at a busy mixed-use garage.
Discover how we increased user volume with free first hour of parking offer.
Your Community Parking Manager
Impark has the capability to provide a full range of parking services to our municipal clients. Whether you require management support for a single block of on-street parking or multiple large garages and surface parking lots, Impark has parking services that will work for your city and its citizens.
FACILITY AND SYSTEM MANAGEMENT
Impark knows the importance of balancing public relations with optimal business practices for municipal governments, and development and parking authorities. The requirements for operating a large municipal parking system are quite extensive and Impark has developed a successful business model that responds well to the demands of these government bodies.
AMBASSADOR LEVEL SERVICE
We have developed the Ambassador Approach for many municipalities to train our staff with the mindset that we are representing the City at all times. We are not just cleaning, reporting, cashiering and enforcing parking – we are the positive face of parking for the customers and citizens of the City.
CITATION PROCESSING
Impark has developed a system that provides a full set of features to manage every aspect of processing a citation. Everything from a customer’s initiation into the system to the final resolution is incorporated in this one system. Using the newest technology and a user-friendly interface, the system can easily accommodate online payments, ticket backlogs, calls from violators, SQL database. easy data query, remote hosting, real-time communication, notice printing, mailing notices and posting payments.
Laura Lierz, CAPP
Vice President, Municipal Services
Laura joined Reimagined Parking in 2019 as Vice President of Municipal Services to exclusively serve the company’s public-sector clients. Laura has more than 26 years of experience in the parking industry and has acted in a variety of professional capacities.
Laura began her parking industry career as an event attendant at the University of Colorado Boulder. She went on to manage events and enforcement, special projects, and summer conference sales, and support the parking management system. She transitioned to the private sector, where she spent the next 19.5 years at T2 Systems in multiple roles, including support, account management, business development, and operations. Under operations, Laura developed and managed the lead generation and product consultant teams. Laura transitioned to Cale America in 2015, where she was responsible for account management and business development. Laura is frequently associated with providing organizations with analyses of their current parking operations and demonstrating products, services, and how to improve efficiencies and ROI.
Laura is a founding member of NWPA (now known as PIPTA) and currently serves as PIPTA Chair. Laura has a passion for parking and has presented on a variety of topics at IPMI and state and regional associations.
Interested in finding out more about Impark's parking management services?
Contact us one of our Impark representatives now.
