A smiling Impark HEALTH attendant assisting a man in a wheelchair who is boarding an Impark HEALTH shuttle bus.

Patient Transition Zones: The Gateway to a Superior Patient Experience

Introduction When a person seeking clinical care enters a medical campus, they experience an identity shift. They are no longer recognized by name, personality, and other distinguishing features. Instead, they are a patient: a member of a group seeking care for an illness, injury, or disease. It’s this identity shift that marks the beginning of …

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