We may be trudging toward the end of January, but in our book it’s still the season to make meaningful 2018 business resolutions! Here are some practical, actionable resolutions for improving patient satisfaction in 2018. 1. Look for inspiration beyond industry boundaries “Patients don’t stop being consumers — customers — when they put on a […]
5 Resolutions for Improving Patient Satisfaction in 2018 Read More »
EV chargers are popping up at stunning speed in parking facilities across North America. The University of Michigan estimates that in the U.S. alone, there are over 16,000 public electric vehicle charging stations, with nearly 43,000 individual charging connectors or plugs. For EV drivers, this is great news. Charge point popularity is helping to subvert
Behind the Buzz of EV Charging Stations Read More »
The Science of First Impressions It takes just seven seconds for us to make a first impression comprising 11 critical assumptions, according to Dr. Michael Solomon’s work at NYU’s Graduate School of Business. Within those fleeting moments, we make instinctive judgments about a person, object, or scene, including their credibility, trustworthiness, sophistication, desirability, and more.
Is Your Facility Making a Bad First Impression? Read More »
Healthcare facility leaders sometimes shy away from the idea of outsourced parking operations. It’s good to be cautious — hospitals, as traditionally under-parked facilities, have piqued the interest of out-of-industry firms who lack practical experience and even theoretical know-how. However, partner with the right provider, and the rewards are vast. The ISO reports that outsourcing
Should You Outsource Your Hospital’s Parking Operation? Read More »
Hospital Parking Hospital parking combines the inherent stress of finding a regular parking space with the gripping anxiety of health concerns. This combination can result in a melting pot of frayed nerves threatening to boil over at the slightest provocation. Under these circumstances, the potential damage to the patient experience from even minor inefficiencies can
5 Hospital Parking Twitter Complaints and How to Avoid Them Read More »
Successful parking companies take lots, garages, and on-street parking programs that are barely self-sustainable and turn them into a legitimate source of income. For municipalities, this means additional revenue can be injected into local projects and amenities. But beyond profit, parking managers can yield greater productivity at a lower cost, improve traffic flow, and reduce
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Cooling solar installation prices could trigger a hot new trend in the parking industry. The growth of solar initiatives in the parking sector has, until now, been stunted by sky-high prices — but it appears that the leader of the renewable energy market is on the road to affordability. The Solar Energy Industries Association (SEIA)
Solar Energy: The Hot Lot Commodity Read More »
To charge or not to charge? That is the question facing healthcare leaders as they work to balance budgets while delivering industry-leading clinical care. Paid hospital parking is a topic of populist debate that continues to polarize opinion. However, the issue is not as clear cut as it may superficially seem, and free parking is
Is Free Hospital Parking Really Free? Read More »
Healthcare facilities are living, breathing buildings in a permanent state of flux. As they absorb and react to the needs of their clientele, they transform into a jigsaw of new and old — each wing, zone, and floor different from the last. The necessary fluidity of healthcare campuses makes wayfinding systems tricky to implement and
The 5 Essentials of a Patient-First Wayfinding System Read More »
When you think of accessible parking, what do you see? You’re likely envisioning something like the image above: extra-wide spaces that prominently display the international accessibility icon, with a wheelchair-friendly, sloped curb nearby. But in 2018, maybe it’s time to expand our understanding of what makes parking “accessible.” How, for example, do traditional handicap parking
3 Surprisingly Simple Ways to Rethink Accessibility Read More »
