Parking Insights

5 Common Myths About Parking Management

There are a number of fundamental misconceptions about parking management that serve only to cap the value attributed to parking assets. Here are the top five parking management myths that make the pros wince: 1. “People don’t care about how a parking lot looks. They just need somewhere to park their car!” Reality: Your parking facility...
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4 Benefits of a Portfolio Approach to Parking Management

When you buy a Starbucks coffee, you’re not just buying the product in your hand. You’re paying for an experience; personalized yet strikingly uniform, it turns ordinary into extraordinary by consistently fulfilling consumer expectations. It wouldn’t make sense, therefore, for each Starbucks to use a different coffee supplier. It wouldn’t be advantageous to implement different training...
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5 Resolutions for Improving Patient Satisfaction in 2018

We may be trudging toward the end of January, but in our book it’s still the season to make meaningful 2018 business resolutions! Here are some practical, actionable resolutions for improving patient satisfaction in 2018. 1. Look for inspiration beyond industry boundaries “Patients don’t stop being consumers — customers — when they put on a hospital...
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Client Spotlight — NPA’S Innovator of the Year

2017 NPA Innovation Awards In October, the National Parking Association (NPA) announced the winners of its 2017 Innovation Awards. Arguably the most prestigious prizes in parking, the NPA Innovation Awards recognize our industry’s stand-out professionals, businesses, projects and facilities. Among those to be recognized this year was Thomas Leathers, parking administrator for the City of Durham,...
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Behind the Buzz of EV Charging Stations

EV chargers are popping up at stunning speed in parking facilities across North America. The University of Michigan estimates that in the U.S. alone, there are over 16,000 public electric vehicle charging stations, with nearly 43,000 individual charging connectors or plugs. For EV drivers, this is great news. Charge point popularity is helping to subvert what...
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Is Your Facility Making a Bad First Impression?

The Science of First Impressions It takes just seven seconds for us to make a first impression comprising 11 critical assumptions, according to Dr. Michael Solomon’s work at NYU’s Graduate School of Business. Within those fleeting moments, we make instinctive judgments about a person, object, or scene, including their credibility, trustworthiness, sophistication, desirability, and more. Further...
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